Shipping policy

What if I entered the wrong shipping address?

PLEASE message me ASAP if you notice that you've entered the wrong shipping address. If your package has not been sent yet, I can easily change that in the computer for you. If your order HAS already been sent, you have two options: 1. Wait to see if the unintended recipient sends back the package. If they do, I can forward it to you. You'll just need to pay an additional shipping fee to cover the costs of shipping it out to the corrected address. 2. Place a new order. Unfortunately I will not be able to refund your first order as it was sent out as ordered.

What should I do if the tracking on my package shows it as 'delivered' but I have not received it?

First, please thoroughly check around your door (on the porch, in the bushes, etc.). If you have a ring camera, I recommend checking that footage (this may also help you see if you've been the victim of mail theft). If you get your mail from a kiosk, your carrier may have accidentally put it in the wrong box. In this case you will need to contact your local post office to have them check it. In other cases, sometimes a package will be marked as delivered even though it actually has not. In this case, I recommend giving your package a couple more days to arrive. The tracking information that you're able to look up is the same information that I have access to as well. If you think your package may be lost, please file an inquiry with USPS here: https://www.usps.com/help/missing-mail.htm

What if I need my package by a certain date?

Please send me a message prior to ordering so that I can make sure that I'll be able to meet your request. I will absolutely do my best to get your order out in time. If I'm for some reason unable to, I will send you a message to update you on the status of your order. If you need a package quickly, I also recommend upgrading to priority shipping. Though this will not speed up the order processing time, it will help your package move more quickly through the USPS system once shipped.